Elm City Design
Information Technology Cybersecurity Services
Data Backup & Recovery
*Computer Sales & Service.
Full line of Computer Systems & Accessories.
Elm City Design
” The Affordable Alternative “
MANAGED OR ON-SITE
INFORMATION TECHNOLOGY & CYBER SECURITY SERVICES
THAT JUST CANNOT BE BEAT.
Elm City Design’s Cybersecurity Specialists play a key role in securing your business’s Computer Systems.
A full suite of Managed Information Technology and Security Services.
Maximize uptime and stay ahead of every threat—from ransomware to cyber threats and every risk in between. Elm City Design’s experts become an extension of your IT operations with a multilayered approach that includes 24/7/365 network monitoring and security operations to keep your systems running securely, day and night.
Airtight protection against Cyber Threats.
Stay ahead of cyber threats with comprehensive security services from Elm City Design’s Helion Cyber Suite. Certified engineers at our US-based Security Operations Center (SOC) provide real-time visibility and 24/7/365 protection, defending your business from current and emerging cyberattacks.
Elm City Design offers Completely Managed Services
&
On-Site Services for all of the
NorthEast, SouthEast, and Midwest States.
Every business has unique Computer & Network needs.
Our Fully Managed or On-Site IT solutions help you save on costs, improve uptime, and deliver better service. From firewall management to cloud services,
Elm City Design has the skills to support your IT.
BOTH SALES & SUPPORT…….
Full One-Stop Solution for all of your business’s Computer and Hardware needs.
*Both Sales and Repair, New Computers and Hardware, a full line of accessory needs are all in stock for all our Service Contracted Customers ONLY.
.
MANAGED IT SERVICE
We manage your complete IT infrastructure and support your users. A complete system of managed services from Anti-Virus to our proprietary Website Firewall System that monitors employees’ web activity.
Where they can go on the internet and where they cannot.
24/7 REMOTE MONITORING
We monitor both physical and virtual IT infrastructure 24/7, offering peace of mind through call notifications and customisable alerts. Our services ensure minimal disruption during the workday and business operations. We handle all system upgrades, Virus scanning, user backups, etc., after hours, minimizing downtime.
HARDWARE SUPPORT
Hardware Support provides access to skilled service desk analysts and technicians who investigate and resolve hardware issues promptly. Offering expertise, time savings, and peace of mind. Hardware and software monitoring, predictive failure detection, and automated maintenance.
Unmatched Protection Across Your Environment
Automated Pentesting at Scale
We replace manual scan schedules with autonomous testing that secures every client in minutes.
No One Else Does What We Can Do.(Period)
Detection, Investigation, and Response 24/7/365
Protecting your business has always been an essential part of cybersecurity. But as attacks become increasingly faster, more sophisticated, and harder to detect, traditional systems have trouble keeping up. We detect ransomware with behavioral and static AI models that analyze anomalous behavior and identify malicious patterns in real time without human intervention and without loss of time for your employees.
We receive critical system and identity alerts with real-time visibility from our system-level security center to identity-based attacks.
Tailored Business Solutions
Our IT Support and Services are not a one-size-fits-all solution, but rather a tailored offering designed to address the specific requirements of each customer.
Our IT Support and Services team works closely with clients to understand their business objectives, technology needs, and operational challenges. This deep understanding allows us to create a tailored IT Support and Services plan that aligns with your goals.
We don’t just provide IT Support and Services; we build partnerships that empower businesses to grow, innovate, and succeed. With ECD, you’re not just getting IT Support and Services; you’re getting a strategic partner committed to your business’s success.
IT Support and Services:
What we do
ECD provides three essential services: Managed IT Support, Onsite IT Support, and IT Consultancy. These services form the backbone of our approach, designed to meet your IT needs comprehensively. They encompass the necessary IT support and services to keep your business at the forefront of its field.
You focus on growth, we take care of Information Technology. No matter what you need, we have the best IT support and services for you.
Services Tailored To Fit Your Business Perfectly
ECD Monitoring
- 24/7 SYSTEM MONITORING
- KKI IS ALERTED IF THERE’S A PROBLEM
- HISTORICAL DATA PREDICTS FUTURE ISSUES
- WE MONITOR SECURITY & PERFORMANCE
- KEY TO BEING PRO-ACTIVE
ECD Maintenance
- OPTIMIZES SYSTEM PERFORMANCE
- EXTENDS USEFUL LIFE OF SYSTEMS
- REDUCES TOTAL COST OF OWNERSHIP
- REDUCES UNEXPECTED DOWNTIME
ECD Support Services
- DIRECT LINE SERVICE DESK
(NO PHONE TREE) - CALL OR EMAIL TO SUBMIT A SERVICE REQUEST
- TICKETING SYSTEM FOR TRACKING SERVICE
- SERVICE INFO AVAILABLE VIA CLIENT PORTAL
- REMOTE AND ON-SITE SERVICE
“This level of service from Elm City Design is a far cry from other providers where I would contact a call center, get into a phone tree, and always start with Tier One support. When I call Elm City Design, I know my reps’ names and the fact that they will chase an issue until it’s resolved.”
Janet Morris
“Our experience with Elm City Design over the past 10 years illustrates their commitment to industry-leading levels of service, support, and customer focus. We gladly recommend them to anyone looking to shift workload into the cloud and transform their business operations.”
Willie Brown
“Our [Elm City Design] Project Manager was really good at managing the provisioning process for us and all of the circuits were installed on time. Once the new circuits were in, the cutover to SD-WAN was seamless.”
Sean Fisher
Let’s work together on your next web project
What Damage Could Cost You, Customers?
Elm City Design’s Endpoint Detection and Response Systems provide advanced protection via machine learning and Artificial Intelligence Software for all of your Computer Systems.