Key features at a glance

     Features provided in our 24×7 monitoring and remote support packages are included as standard.

      Unlimited onsite support
      Unlimited telephone & email support
      Unlimited remote support (email, servers, PCs & networks)
      Standard Service Desk hours 7.30 am to 6.30 pm daily
      Preventative maintenance & updates
      24/7 Real-time monitoring & alerts
      Guaranteed response & resolution times
      High rate of first-contact resolution
      Enterprise-class service management system
      Optional monthly service delivery reports for transparency
      Self-service client Service Hub (desktop, mobile, web versions)
      Dedicated Account Manager & technical reviews
      On-demand consultancy & advice
      Discounted rates on other services
      No hidden costs

  Unlimited onsite support included at no extra cost

   Some technical issues can only be resolved on your premises and sometimes much faster in person. 
Those sorts of issues are often the most critical ones to your business.

    With our Support-IT package, your back is covered – there are no additional costs for technical expertise and fast recovery – we don’t hold you to ransom when you need our help the most.

  Efficient financial management

    Your ICT support costs are restricted to a simple monthly fee. The price is known in advance, fixed regardless of how much support time you use, so it’s a predictable operational expense, easing cash flow and budget management.

    Support-IT will save you paying for limited block time in advance of the requirement, or facing the expense of maintaining your own in-house technical team.

  Lowest possible disruption to your business

    Many support providers hide behind their “time to respond” to your requests but we go beyond this. We aim at resolving your issues as quickly as we can.

    Of course, your call will be answered within 15 seconds or less, and you’ll be speaking to a qualified and experienced technician – not a call logger or an automated menu system.

    We understand that minimizing disruption to your business is critical. Customer service is our focus.

  No limits on your support

    With the Support-IT package, you have access to unlimited remote monitoring, 24×7, unlimited remote service desk support, unlimited onsite engineering time, and unlimited technical advice.

  Complete technical expertise is yours

    Recruiting and maintaining your own team of technicians is difficult and expensive. The need to have all aspects of your ICT covered increases the costs and challenges.

    Every member of our technical team is fully trained and accredited. They’re there when you need them, so your problem is solved.

    You’ll be freed up to focus on the management of your business, with the technology there to help you achieve commercial success and growth.

  Early warnings outside business hours

    We’ll help avoid disruption to your business. Our 24×7 monitoring helps us anticipate problems before they happen. If they do happen we’re able to notify you and take action accordingly.

  Simple and Secure ICT management

    We’ll take the weight off your shoulders and save you hours, so you’re free to get on with your import commercial activities.

    We’ll take care of your staff and the daily application of patches and fixes to all your computers, including updates to your anti-virus and threat management software.