Pay as You Go Support

Pay as You Go Support

 Our pay as you go IT support service is for businesses or IT teams needing complementary IT support and those not wishing to commit to a monthly contract - simply pay for the service you need.
pay and go
This is an ideal ad-hoc service for general one-off IT support issues, emergency support, consultation services, project work and for companies with an existing IT department that require additional resources.
 

Advantages of our Pay As You Go service

 

Here’s four ways we differ from other providers of service and emergency IT support and services:

 

     GreaterThan   No pre-purchase or block-booking required.

     GreaterThan   Transparent and up-front pricing, charged at our standard hourly rate plus call-out fee.

     GreaterThan   Guaranteed fix with agreed ceiling on billable-hours.

     GreaterThan   Full communication and timely progress updates using our enterprise-class ticket management systems.

     GreaterThan   For more in-depth project work a fixed price is agreed for complete project implementation.

 

For more in-depth project work a fixed price is agreed for complete project implementation.

Where we can help

Emergencies or ad-hoc problems

We’re here when you need extra help or expertise right now, whether it’s an emergency that requires urgent remote support or a rapid onsite visit (such as a critical server failure) or just a one-off or intermittent issue that needs resolving.

IT projects

Perhaps you need additional technical manpower for a project, or you want to outsource the whole thing – we can help.

Temporary cover

Common scenarios where we can assist include cover for holidays, sickness or other absence, while existing IT staff are on secondments or training, after new project rollouts to provide extra cover.

What we cover

The services we offer cover all of these technical areas and more:

  • orange check IT support from 1st line upwards – both remote (tel and email) or we can be present on your premises.
    orange check Project management and resources
    orange check Servers – hosted and virtual
    orange check Workstations – including hardware troubleshooting and software cover
    orange check Remote monitoring and alert management
    orange check Network and infrastructure, including communications and broadband, routing, switching, IP services, 3CX Phone systems, Windows AD directories
 




 

 

 

 

 







 

 

 

 



Who’s this for?

Our Pay as you Go IT Support service is for existing IT departments who want complimentary support or need extra resources and expertise. We also cater for smaller organisations, at all levels of IT knowledge. We recognise that small business and start-ups may not want to commit to a monthly support contract, and this is one of the reasons we offer this service.

 


  •  The next step.....

    If you think we can help, or you’d like more information about our pay and go or other IT support services, please contact us today or call us on 203-745-4018.