Perfect for smaller businesses, our Remote-IT package offers a cost-effective yet
unlimited remote support service with 24x7 monitoring of your IT infrastructure and systems.
Remote-IT support package
If you’re a small business with a keen eye on costs and budgeting, but you recognize the value of technology as a key enabler for efficiency, Remote-IT may be the best support option for you.
This package gives you unlimited remote support for your end-users, covering your computers, servers, and network.
You can get in touch with our in-house Service Desk team by telephone, email, chat application, or using our Service Hub directly from your desktop, mobile and online – as often as you like.
Our phones are all manned by qualified technicians to ensure you’re back up to speed as quickly as possible – no call logging first.
Our Service Desk technicians utilize leading-edge remote-access technology and in most cases are able to rectify your issues as if they are physically on-site –
without having to visit your offices.
If you do need someone to come onsite you’ll enjoy discounted rates, to save you more money.
Key features at a glance
Unlimited remote support (servers, PC’s & networks)
Standard Service Desk hours 7.30 am to 6.30 pm daily
Preventative maintenance & updates
24/7 Real-time monitoring & alerts
Guaranteed response & resolution times
High rate of first-contact resolution
Enterprise-class service management system
Self-service client Service Hub (desktop, mobile, web versions)
On-demand ICT advice
Discounted onsite time
Discounted rates on other services
No hidden costs
Key package benefits
Our Remote-IT support package includes all the features and benefits of our Monitor-IT package. Benefits include: